TERMS & CONDITIONS
OUTFITSPACE is committed to provide you an enjoyable and delightful shopping experience with secured payment methods. Kindly read through the following terms and conditions prior to making your purchase. Through purchasing our products and services indicate that you have acknowledged the following terms, have understood them, and have agreed to abide and adhere to them.
- Due to security reason, OUTFITSPACE is strictly unable to amend orders, cancel nor combine orders which were separately made after it is placed. You are advised to double check your order(s) before purchasing.
- All orders will be processed and dispatched within 1 to 2 working days upon verification of payment. Delivery will be carried out from Monday to Friday during working hours (9am to 6pm), excluding weekends and Selangor (Malaysia) public holidays.
- If you have purchased a BACKORDER item, please refer HERE for its status.
- if you have purchased a BACKORDER item alongside a ready stock item, we will dispatch the ready stock item to your end first. The backorder item will be dispatched separately.
- Your item(s)/parcel(s) will be under the responsibility of our third party postal service providers once the Delivery Confirmation is sent to your end. OUTFITSPACE shall not be responsible for any lost parcel. Any claim will have to be made with our third party postal service providers and OUTFITSPACE will provide reasonable effort to assist in compensation claims (if any).
- Bounced parcels are defined as parcels which are not collected by buyers/customers and the parcels are being redirected to OUTFITSPACE.
- Customers will be contacted via email from email@example.com should we receive any bounced parcels bearing their name.
- Cost for redelivery will be borne by customer.
- OUTFITSPACE reserves the right to deny any request to combine the bounced back parcels with any new orders.
- Any unclaimed bounced back parcels after 30 days grace period will be forfeited.
- OUTFITSPACE provides returns for all items EXCEPT:
- Sale items;
- Discounted items: include items purchase using discount codes (except first time purchase code); and
- Specifically stated non-returnable items.
- ALL RETURNS MUST BE SENT BACK WITHIN 5 WORKING DAYS (MALAYSIA).
- Returns can only be made one time per order number.
- Shipping/Delivery fees for all returns and exchanges will be borne by buyer.
- Item(s) must be in its original condition (tag intact, unworn, unwashed and unaltered). Returns and exchanges which dissatisfy all mentioned conditions will be declined.
- OUTFITSPACE provides refund only in store credits for all returns which satisfy the above-mentioned criterias.
- The returned parcel will be under customers' responsibility, OUTFITSPACE is not liable for any lost return parcel & additional taxes incurred for return parcels.
- Visit HERE for more details.
STORE CREDIT/REWARD POINTS
- Store Credits/Reward Points issued can only be utilized by the account holder unless otherwise stated. They are non-transferrable in nature.
- Store Credits/Reward Points validity is as per stated user's account. If it is not utilized within the given timeframe (one year), the amount will be forfeited, unless otherwise stated.
- If your Store Credits/Reward Points was issued due to a Return, please refer to the section "Returns" for more information on its validity.
- Store Credits/Reward Points is only valid if they are inputted during checkout.
- The value of each individual Voucher/Store Credit has to be utilized within one transaction, any remaining amount will not be refunded.
- Store Credits/Reward Points cannot be used for Sale Items or for the purchase of Gift Cards.
- Customers can track available Credit Notes/Reward Points by logging into their accounts.
- All unutilized Store Credit/ Reward Points expires within the given timeframe up to a maximum of one year. Any time extension requests will not be entertained.
GIFT CARDS/ DISCOUNTS
- OUTFITSPACE is not able to amend, cancel nor combine any details of the Gift Card after the order is placed.
- Discounts are only valid if the voucher codes are entered before checkout.
- Gift Cards purchased are non-refundable or exchangeable.
- All discount codes which are used cannot be reinstated if orders are cancelled.
- All payments have to be made through iPay88 online banking (Maybank2u, UOB bank, CIMBclicks, HLB, Public Bank, RHB Bank, Affin Bank, Bank Islam) which is linked from OUTFITSPACE shopping cart which includes paypal and major credit cards.
- Payments shall not be deemed to be made until full amount of funds have cleared.
- No cash refund is offered. We only offer refund in terms of Store Credits.
- Due to security reason, all cancelled orders cannot be reversed.
- Prices and shipping rates are subject to change without notice but changes will not affect orders that have already been placed and accepted.
- Due to security reasons, OUTFITSPACE is unable to make any amendments after you have confirmed your order.
- OUTFITSPACE does not refund in cash but in terms of Store Credits if an order is returned. Visit HERE for more details.
- Products colours may vary due to color calibration of individual's device and it might appear darker or lighter in reality due to strong lighting in studio.
- Measurements provided on each of the products are in maximum stretch.
There might be 1cm-2cm differences in the measurements given due to the different stretchable quality of the material and the way measurement is taken which is not considered as a defect.
- You are advised to double check on the product measurements for every item for your best fit before purchasing as measurements for each item is different.
- Colour may transfer onto other garments, upholstery and bags.
- OUTFITSPACE do not offer return or refund via Store Credits if product does not satisfy with Returns Policy. Visit HERE for more details.
- You are advised to hand wash all Doublewoot apparels (individually) using cold water without soaking and bleaching.
- You are advised to iron/steam on reverse side of the apparel under low to medium heat.
OUTFITSPACE reserves the right to make amendments to any of the above Terms & Conditions. [last updated 26 February 2018]
All Rights Reserved by OUTFIT SPACE FASHION (002770043U)